Self Storage Croydon Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Croydon provides self-storage services and related services such as access assistance and cooperation with removal companies. By making a booking, accessing the storage facility or using any associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who makes a booking and or uses the storage unit or related services.
Company means the operator of the Self Storage Croydon facility providing storage units and related services.
Unit means the storage unit or space allocated by the Company to the Customer.
Storage Period means the period during which the Customer is entitled to use the Unit, as confirmed in the booking or subsequent written confirmation.
Removal Company means any independent third-party company engaged by the Customer to move goods to or from the facility.
Goods means the items and property placed in the Unit by the Customer or on the Customer’s behalf.
2. Booking Process
2.1 Bookings may be made by the Customer in person or through any booking method offered by the Company from time to time. A booking is an offer by the Customer to rent a Unit subject to these Terms and Conditions.
2.2 The Company reserves the right to accept or refuse any booking at its absolute discretion. A contract between the Customer and the Company is formed only when the Company confirms the booking and receives any required initial payment or deposit.
2.3 When making a booking, the Customer must provide accurate and complete information, including full name, current address, and any other details requested by the Company. The Customer must promptly update the Company if any of this information changes during the Storage Period.
2.4 The Customer is responsible for selecting a Unit size appropriate for the intended Goods. Any guidance on unit size or capacity provided by the Company is for general information only and does not form part of the contract. The Company does not accept liability if the Unit selected by the Customer is insufficient for their needs.
2.5 Bookings may include arrangements for coordination with a Removal Company. The Company’s role is limited to granting appropriate site access and, where agreed, scheduling arrival and departure times. The Company is not a party to any separate contract between the Customer and any Removal Company.
3. Commencement and Duration of Storage
3.1 The Storage Period begins on the start date confirmed by the Company. Access to the Unit will not be granted before this date unless expressly agreed in writing.
3.2 The Storage Period continues on a rolling basis, typically monthly or weekly, depending on the plan agreed at the time of booking, until terminated by either party in accordance with these Terms and Conditions.
3.3 The Company reserves the right, on reasonable notice, to require the Customer to move to a different Unit of equivalent or greater capacity. This may be necessary for operational, maintenance or safety reasons. The Company will bear the reasonable cost of any such move if it is initiated by the Company and not requested by the Customer.
4. Payments and Charges
4.1 The Customer agrees to pay all storage charges and other fees in accordance with the tariff in force at the time of booking or renewal. Charges may include storage fees, administration charges, access fees and other ancillary charges notified to the Customer.
4.2 Unless otherwise agreed, storage charges are payable in advance. Payment must be received by the due date specified in the Company’s invoice or confirmation. The Company may require a deposit as a condition of accepting a booking.
4.3 If payment is not received by the due date, the Company may, at its discretion, apply late payment fees and interest on overdue sums at a reasonable rate, as notified to the Customer. The Customer may also be charged reasonable administrative costs associated with the collection of overdue payments.
4.4 The Company reserves the right to review and vary its charges from time to time. Any increase in charges affecting the Customer’s ongoing Storage Period will be notified to the Customer in advance. If the Customer does not agree to the revised charges, the Customer may terminate the contract in accordance with the cancellation provisions set out below.
4.5 The Customer remains liable for all applicable charges until the Unit is vacated, the Goods are removed, and the Company confirms that the contract is terminated. Charges continue to accrue during any period of non-payment or restricted access caused by the Customer’s breach of these Terms and Conditions.
5. Cancellations and Termination
5.1 The Customer may cancel a booking prior to the commencement of the Storage Period by providing notice to the Company. The Company’s refund policy, including any non-refundable deposits or cancellation charges, will be as stated at the time of booking.
5.2 After the Storage Period has commenced, the Customer may terminate the contract by giving the notice period specified in the booking confirmation or tariff, generally not less than seven days, unless otherwise agreed. Charges will remain payable up to and including the end of the notice period.
5.3 The Company may terminate the contract by giving the Customer reasonable written notice. The Company may also terminate immediately, or restrict access to the Unit, if the Customer:
a. fails to pay any sums due by the due date,
b. breaches any material term of these Terms and Conditions,
c. uses the Unit for any unlawful or prohibited purpose, or
d. behaves in a way that endangers the safety of others or the security of the facility.
5.4 Upon termination for any reason, the Customer must remove all Goods and leave the Unit clean and free of waste or debris. If the Customer fails to do so, the Company may empty and clean the Unit and charge the Customer its reasonable costs. The Company may treat any remaining Goods as abandoned and dispose of them in accordance with applicable law and these Terms and Conditions.
6. Use of the Unit and Prohibited Goods
6.1 The Unit is provided solely for the storage of Goods and must not be used as a residence, office, workshop, or for any activity involving regular attendance or occupation, including but not limited to trading, manufacturing or servicing.
6.2 The Customer must not store any of the following in the Unit:
a. explosives, weapons, ammunition, or hazardous materials,
b. flammable or combustible substances, including fuel, gas, or solvents,
c. perishable goods, foodstuffs or items likely to attract vermin or pests,
d. illegal items or substances, or items obtained unlawfully,
e. living creatures, plants or any biological material requiring special handling, or
f. any item which, in the reasonable opinion of the Company, may pose a risk to people, property or the environment.
6.3 The Customer must ensure that all Goods are properly and securely packed, and, where appropriate, wrapped or covered to protect them from dust, moisture and accidental damage.
6.4 The Customer is responsible for locking the Unit with a suitable lock and keeping the key or access code secure. The Company does not hold copies of keys or codes unless explicitly agreed and is not responsible for loss caused by the Customer’s failure to secure the Unit.
7. Access, Security and Removal Company Coordination
7.1 Access to the facility and to individual Units is subject to the Company’s access hours and security procedures, as may be amended from time to time. The Company may, for safety or operational reasons, restrict or suspend access on a temporary basis.
7.2 The Customer may authorise a Removal Company or other third party to access the Unit on the Customer’s behalf. The Customer is responsible for ensuring that such third parties are properly instructed and for any actions they take while on site.
7.3 The Company may request identification or verification from any person seeking access to the Unit and may refuse access where it has reasonable grounds to do so. The Company is not liable for any delay or cost arising from such checks.
7.4 While the Company takes reasonable measures to maintain security at the facility, including locks, gates and monitoring systems, the Customer acknowledges that no system is completely secure. The Customer must arrange appropriate insurance for the Goods and should not store items of exceptional value without suitable cover.
8. Waste Regulations and Environmental Responsibilities
8.1 The Customer must comply with all applicable waste and environmental regulations when using the Unit. The Unit may not be used as a place for disposing of rubbish, commercial waste or unwanted goods.
8.2 The Customer must not leave waste, packaging materials, pallets, or unwanted Goods in communal areas, corridors, parking areas or any part of the facility other than the Unit. Any waste must be removed from the site by the Customer or disposed of in accordance with any instructions or facilities specifically provided by the Company.
8.3 The Customer must not store or dispose of hazardous or controlled waste, including chemicals, oils, batteries, electrical equipment or similar items, in a manner that breaches environmental or waste legislation. If in doubt, the Customer should seek advice before bringing such items to the facility.
8.4 If the Customer breaches this section, the Company may arrange for the removal, clean-up or proper disposal of waste or hazardous materials and charge the Customer for all associated costs, including any regulatory fees, fines or remedial expenses incurred by the Company.
9. Liability and Insurance
9.1 The Customer acknowledges that the Company does not know the nature, value or condition of the Goods stored in the Unit and does not assume any responsibility for them, except as expressly stated in these Terms and Conditions or required by law.
9.2 The Customer is solely responsible for insuring the Goods against loss, theft, damage or deterioration for their full replacement value. The Company strongly recommends that the Customer maintains appropriate insurance cover throughout the Storage Period.
9.3 The Company will not be liable for any loss or damage to the Goods, or for any economic loss, loss of profit, loss of opportunity or consequential loss suffered by the Customer, whether arising from breach of contract, negligence or otherwise, except where such liability cannot lawfully be excluded.
9.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
9.5 The Company is not responsible for the acts or omissions of any Removal Company engaged by the Customer. Any issues relating to packing, transit damage, delays, or failure to collect or deliver Goods must be addressed directly between the Customer and the Removal Company under their separate agreement.
9.6 The Customer will be responsible for, and indemnify the Company against, any loss, damage, cost or expense arising from the Customer’s breach of these Terms and Conditions or from the acts or omissions of the Customer, its employees, agents, Removal Companies or visitors, while on the premises.
10. Lien and Sale of Goods
10.1 The Company has a contractual lien over the Goods stored in the Unit for all sums due and unpaid under the contract. If the Customer is in arrears, the Company may deny access to the Unit and the Goods until all outstanding sums and applicable charges are paid in full.
10.2 If the Customer fails to pay sums due within a reasonable period after written notice, the Company may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods. The Company will apply the proceeds to discharge the outstanding amounts, including costs of sale and any legal or administrative expenses.
10.3 Any surplus proceeds will be held for the Customer, but the Company is not required to pay interest on such sums. If the proceeds are insufficient to clear the debt, the Customer remains liable for the shortfall.
11. Data Protection and Privacy
11.1 The Company will process personal data about the Customer in accordance with applicable data protection laws. Personal data may be used for managing the storage contract, processing payments, ensuring security and compliance, and communicating with the Customer about the services.
11.2 The Company may use security cameras and access control systems at the facility. Images and related data may be recorded and retained for security, safety and legal purposes.
12. General Provisions
12.1 The Customer may not assign or transfer the contract or any rights under it without the Company’s prior written consent. The Company may transfer its rights and obligations to another operator or business as part of a reorganisation or sale.
12.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.3 Any failure or delay by the Company in enforcing any of its rights under these Terms and Conditions shall not be deemed a waiver of such rights.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the storage services or any related services provided by the Company.
By making a booking or using a Unit at Self Storage Croydon, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
