Accessibility Statement for Self Storage Croydon

Self Storage Croydon is committed to providing an accessible and inclusive experience for all customers in the Croydon area, both online and at our storage facility. We want everyone to be able to access information about our storage units, services, and location, regardless of technology or ability. This Accessibility Statement explains the steps we are taking to improve accessibility and how you can contact us with any accessibility requests or feedback.

Our Accessibility Commitment

We aim to align our website and digital services with the Web Content Accessibility Guidelines version 2.1, at the AA level. These internationally recognised guidelines explain how to make web content more accessible for people with disabilities, including people who use screen readers, rely on keyboard navigation, or need content that is clear and easy to understand. Our goal is to make it as straightforward as possible for anyone in Croydon and beyond to find and use our self storage services.

WCAG 2.1 AA Compliance

We are working towards WCAG 2.1 AA compliance across our main website pages, including those that describe unit sizes, pricing, booking, and directions to our Croydon storage facility. This includes improving text alternatives for images, ensuring sufficient colour contrast, providing clear headings and labels, and avoiding content that may cause flashing or confusion. We regularly review our site to identify where we can improve alignment with WCAG 2.1 AA success criteria.

Screen Reader Support

Our website is designed to be compatible with modern screen reader software so that customers who are blind or visually impaired can find information about accessible self storage options in Croydon. We aim to use descriptive page titles, headings, and text alternatives so that users can navigate our content logically. Where possible, forms and interactive elements include clear labels and instructions so that screen reader users can complete tasks such as requesting a quote or making a booking.

Keyboard Navigation

We recognise that some users navigate websites using only a keyboard or alternative input devices. Our website is being improved so that the main navigation, content sections, and form fields can be accessed and operated without the use of a mouse. We aim to provide a visible focus state for interactive elements, a logical tab order through menus and content, and keyboard-friendly controls for main actions related to our storage services in Croydon.

Readable and Understandable Content

We strive to present information about our self storage units in Croydon in a clear and understandable way. This includes using plain language where possible, breaking content into shorter paragraphs, and using headings to group related information. We aim to avoid jargon and explain any storage-related terms so that customers can easily compare unit sizes, understand pricing, and learn about access and security at our facility.

Ongoing Accessibility Improvements

Accessibility is an ongoing process, and we are continually reviewing our website and customer communications to identify areas for improvement. As we add or update information about our self storage services in Croydon, we aim to keep accessibility in mind during design, development, and content creation. Where we identify issues, we work to resolve them as quickly as is reasonable.

Accessibility Feedback and Requests

We welcome feedback from customers and visitors who encounter accessibility barriers when using our website or accessing information about our Croydon storage facility. If you experience difficulty using any part of our site, or if you need information in a different format such as large print, audio, or an accessible digital file, you can contact us through our standard contact page or by writing to our local facility address displayed on our website.

Please include details about the page or service where you experienced a problem, the type of assistive technology or browser you were using, and the nature of the difficulty. This information helps us investigate the issue and work towards a suitable solution.

Commitment to Accessible Self Storage in Croydon

We want our self storage services in Croydon to be accessible and welcoming to as many people as possible. By working towards WCAG 2.1 AA compliance, supporting screen readers, enabling effective keyboard navigation, and responding to accessibility requests, we aim to ensure that every customer has a fair and convenient experience when finding and using storage space with us.